PATIENT'S RIGHTS

Dr.Shroff's Charity Eye Hospital prides itself in being patient centric and strives to achieve internationally benchmarked standards. The first step in this direction is to make patients aware of their rights.

All processes in the hospital are written down and documented and the issue of adherence to the same is audited frequently.

PATIENT RIGHTS:

• Access to Care: Every patient has the right to access treatment irrespective of gender, age, disability, ethnicity or religion as long as that care is within the hospital's capacity, mission, and policies.
• In case any treatment is not available at the hospital, the patient has the right to be informed about alternate centers that can provide such care.
• Respectful: Every patient has the right to considerate and respectful behavior from the entire hospital staff.
• Privacy and Confidentiality: every patient has the right to every consideration of privacy, right to confidentiality of all communications and records about his/her care.
• No information or records pertaining to the patient's care will be released without their  permission, unless such a release is required or authorized by law
• Participation in Care Planning: Every patient has the right to receive information from the medical staff in nontechnical language, regarding his/ her illness, its likely course, the expected treatment, and the plans for discharge from the hospital and for follow-up care.
• Informed Decision: Every patient has the right to receive a description of the proposed treatment, the risks, the various acceptable alternative methods of treatment, including the risks and advantages of each, and the consequences of receiving no treatment, before giving consent to treatment.
• The patient has the right to refuse a recommended treatment.
• Respect of cultural and religious beliefs
• Secure Environment: Every patient has the right to expect safety where practices and environment are concerned.
• Discharge planning: Every patient has the right to know, before the discharge from the hospital, about the continuing health care, including the time and location for appointments and the name of the doctor who will be providing the follow-up care.
• Research: Every patient has a right to information about access to ongoing clinical trials and research relevant to their treatment needs,
• Every patient has the right to consent or refuse to participate in any such study / trial without compromising his/ her access to other services of the hospital.
• Billing Explanation: Every patient has the right to be informed of the estimated costs prior to any treatment.
• Every patient has the right to a detailed billing explanation and to receive an itemized bill, regardless of source of payment.
• Complaints and Grievances: every patient has the right to make a comment or complaint about the treatment or the quality of the health services or care.
  

 Complaints and feedback

The hospital has a robust feedback system which works on 3 level. The intention is continuous improvement

• Complaints and suggestions: There is a designated complaint officer to deal with patient care issues immediately. Complaint boxes are put up at various locations to make the process simpler.
•  Outpatients feedback:  Patients are contacted within 3-4 days of their visit to the hospital and their feedback, complaints and suggestions are recorded
• Inpatients Feedback: Patients undergoing surgery are contacted after 7 days of their discharge from the hospital to record their feedback, complaints and suggestions.