Quality is the foundation stone of any medical excellence. Recognizing this fact, Dr Shroff’s Charity Eye Hospital and Orbis International came together to initiate establishment of quality resource centre in 2008. It was unique in the fact that while quality standards existed for general hospitals, there was no one standard in India to which eye hospitals could adhere to. Despite multiple standards and parameters such as ISO being available at the time, international and national guidelines for guidelines for quality were adopted.
Fruits of developing and following quality standards were reaped in 2012 when Dr Shroff’s Charity Eye Hospital became the first Eye & ENT care hospital in North India to receive accreditation by NABH.
Owing to the commitment to zero tolerance on quality and protocol violation, Dr Suneeta Dubey, HoD, Quality Resource, was invited by NABH to formulate quality standards for eye care organisations. In 2014, NABH came out with standards for Eyecare.
The Quality Resource Centre at SCEH is committed to not only continuously upgrade quality standards to improve patient care and satisfactions, it is also helping other eye hospitals improve their quality and standards, prepare such hospitals for various accreditations, especially with NABH, and strengthen their systems for the betterment of eye care in the country, and represent it internationally. More than 35 eye hospitals have been mentored by the quality resource team of SCEH to develop and establish quality improvement systems.
In 2018, a new initiative of Training Quality Managers has been started to create trained manpower in quality management, specific to eye hospitals. A highly customised training programme trains and mentors around 20 quality managers every year.
Besides this, quality team is also invited to carry out quality assessments and quality improvement programmes for international organisations.